UNII
Frequently Asked Questions
How does UNII protect my files?
Your files are encrypted with military grade protection directly on your device — your actual files are never uploaded to our servers. Only essential metadata is stored securely in the cloud.
I forgot the password for a UNII file. Can you recover it?
Unfortunately, no. Passwords are not stored anywhere — they are used to derive encryption keys locally. This is a security feature that ensures only you and people you share the password with can access the UNII file. Please store your passwords securely.
How do I share a UNII file?
After protecting a file, the app creates a .unii file. Share this file using any method (messaging apps, email, etc.) and provide the password to the recipient separately. They'll need the UNII app to open it.
Can I revoke access after sharing?
Yes! Go to Profile > Access Control in the app, find the UNII file, and revoke access. Even if someone has the file and password, they won't be able to open it once you disable access.
What is UNII Control?
UNII Control unlocks features like preventing recipients from saving your UNII files and full control over access. You can subscribe within the app.
Can I prevent someone from saving my UNII file?
Yes! When protecting a file, you can disable the save option with UNII Control. Recipients will be able to view the file but won't be able to save it to their device.
Do I need an account to use the app?
Yes, you need to sign in to use the app. This allows us to securely manage access controls for your UNII files. Your account information is kept secure and is not shared with third parties.
How do I delete my account?
To delete your account, please contact us at support@unii.in. When you delete your account, all your data is permanently removed from our servers. Any UNII files you've shared will no longer be accessible by recipients. See our Account Deletion page for details.
Is my data secure?
Yes. We use military grade protection including strong encryption, HTTPS for all communications, and strict database access rules. Your actual files never leave your device.
Can the company see my images?
No. Your files are processed on your device. Without your password, the UNII files cannot be opened — not even by us.
The app is crashing or not working properly. What should I do?
Try these steps: 1) Ensure you have the latest version of the app, 2) Restart the app, 3) Check your internet connection, 4) Restart your device. If the problem persists, please contact us with details about your device model, OS version, and what you were doing when the issue occurred.
How do I request a refund for purchased credits?
Refund requests must be submitted through the app store where you made the purchase. We cannot process refunds directly. If you have a special circumstance, contact us and we'll try to help.
Still Need Help?
If you couldn't find the answer to your question, please don't hesitate to reach out. When contacting us, please include:
- Your device model and operating system version
- App version (found in Settings)
- A detailed description of your issue
- Steps to reproduce the problem (if applicable)
- Any error messages you've seen
We typically respond within 24-48 hours on business days.
Report a Bug
Found a bug? We appreciate your help in making UNII better. Please email us at support@unii.in with:
- What you expected to happen
- What actually happened
- Steps to reproduce the bug
- Screenshots or screen recordings (if possible)
- Your device and app version information
Feature Requests
Have an idea for a new feature? We'd love to hear it! Send your suggestions to support@unii.in with "Feature Request" in the subject line.